Privacy Policy
At ARKTCLO, we respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and disclose information about our customers. By using our website or services, you consent to our Privacy Policy.
Information We Collect:
Personal identification information (Name, email address, phone number, etc.)
Payment information (Credit card details, billing address, etc.)
Shipping information (Shipping address, contact information, etc.)
Usage data (IP address, browser type, pages visited, etc.)
How We Use Your Information:
To process and fulfill your orders
To communicate with you about your order status and marketing promotions
To improve our website and customer service
To comply with legal obligations
Preorder Terms Disclaimer
Preorder Concept: By placing a preorder, you acknowledge that the item(s) you are purchasing are in the pre-production phase and are not immediately available for shipping. Preordering allows you to reserve your desired product in advance, ensuring you receive it as soon as it becomes available.
ITEMS THAT ARE PREORDERS WILL BE MARKED IN THE DESCRIPTION OF THE PRODUCT.
Release Dates and Delays: While we strive to provide accurate estimated release dates for our preorder items, unforeseen circumstances may arise that could result in production delays. Factors such as manufacturing issues, global events, or other uncontrollable circumstances may impact the timeline. Please note that the estimated release dates provided are subject to change.
Order Fulfillment: Preordered items will be fulfilled on a first-come, first-served basis. We will make every effort to fulfill your order as soon as the product becomes available. However, in some cases, due to limited stock or high demand, it is possible that not all preorders can be fulfilled immediately. We will notify you promptly if any delays or complications arise regarding your specific order.
Payment and Cancellation: By placing a preorder, you authorize us to charge your payment method immediately or at the time specified on our website. In the event that you need to cancel your preorder before the item ships, please refer to our cancellation policy for details on eligibility and refund options.
Changes to Preorder Terms: We reserve the right to modify the terms and conditions of preordering at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms and conditions periodically to stay informed about any updates or modifications.
Product Description and Variations: The product descriptions and images provided for preorder items are based on our current understanding of the design and specifications. However, please note that minor changes or variations may occur during the production process, including color variations, materials, or slight design adjustments. We will strive to ensure that any deviations from the original concept are minimal and do not significantly impact the overall quality or functionality of the product.
Return and Exchange Policy
At ARKTCLO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:
Return Conditions:
Items must be returned within 30 days of purchase.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Sale items are final sale and cannot be returned or exchanged.
Return Process:
Contact our customer service to initiate a return.
Pack the items securely and include the original packing slip.
Ship the items back to us using a trackable shipping method.
Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.